FAQ Chatbots
When you provide a product or service to your customers, they are bound to have a few queries regarding the same. Most of these questions are fairly basic and do not involve a deep dive into your enterprise knowledge base. Letting your customer service representatives handle such questions is always a bad idea as it would only lead to your customers having to wait and your agents having to answer repetitive questions. The most obvious alternative to this is to provide your customers with a list of FAQs (frequently asked questions). However, customers are rarely willing to go through the document to locate their issue and obtain an answer for the same. They need quick and satisfactory resolutions to their queries.
An ideal way to deal with this issue is to build FAQ chatbots through SAP Conversational AI. This conversational AI solution allows you to set up chatbots that are dedicated to providing answers to the questions asked frequently by your customers by interacting with them. These chatbots scan your FAQ document and/or enterprise knowledge base and return with the right answers to the right questions.
Let The Agents Focus On Complicated Cases
- Creating FAQ chatbots frees your customer support agents from catering to the repetitive questions coming their way.
- While your chatbots handle all the queries related to FAQs, the agents can direct all their focus toward handling the more complicated and precise issues.
- In most cases, businesses choose to deploy AI chatbots to provide the first level of support before the case is routed to a suitable agent.
Try our Chatbots
HCM Help
DWC FAQ
OPEX Help
An Aid To Cross-selling And Upselling
- While the primary motive of FAQ chatbots is to provide answers to the questions asked by your customers, they can also be programmed to help you in cross-selling and upselling your offerings.
- Based on the previous purchases and engagements of your customers with your businesses, you can have your AI chatbots share details, offers, and discounts regarding other products/services the concerned customer may be interested in.
- Along with resolving the issues faced by your customers, your FAQ chatbots can also provide personalized recommendations to them, persuading them to make more purchases.