People often tend to spend a lot of time reading guides and manuals to understand the functioning of an application or how a specific product/service works. In the age of digitization, people are no longer willing to go through long pages full of text to understand a guide. This is where the guide chatbots come into the picture.
SAP Conversational AI allows you to build quick, smart, and responsive guide chatbots that help users navigate through guides by interacting with them. The AI-driven chatbots allow users to simply have a conversation with them to understand how a specific application, product, or service works. They guide users every step of the way based on their preferences and help them get the work done.
Guide chatbots allow users to save the time and effort they would otherwise put in while going through a written guide. They scan your guide documents, understand them, and help users by providing them just with the information that is needed. This helps them understand the concerned topic faster without reading the entire guide themselves.
Especially if the product or service you provide may be complicated for your customers to understand, guide chatbots make it easier for them to understand their functioning. Gone are the days when companies used to provide printed guides and manuals to their customers along with their products. Guide chatbots also prevent your customers from doing online searches and reading PDF documents to use your offerings better. All they need to do is talk to the chatbots to obtain seamless support.
Guide chatbots can also be used to improve employee engagement within your organization. If your employees need to learn using a new software application, tool, or technology, letting chatbots guide them is better than providing them with manuals and digital documents about the same.
With the help of guide chatbots, you can make sure that your employees learn new concepts and are introduced to new technologies in a systematic manner. The conversational AI solution is designed to understand the context in which the chatbots are used and guide the users accordingly. From answering your employees’ questions to helping them progress to new topics, guide chatbots can be great tools for employee training.
