VIZIO Consulting Inc.

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Human Factors in Artificial Intelligence

The use of AI in firms’ strategic decision-making processes is now well-established. For example, more than 80 percent of large organizations now use machine learning or other types of AI, compared to less than 10 percent five years ago. Such examples demonstrate that AI is now beyond simple process automation and is increasingly used to augment decision-making processes at all levels, including top management. Examples include Amazon integrating algorithms into its hiring processes and Walmart using AI for decisions about product lines.

What Do You Mean By ‘Human Factors’

Human factors cover all of a person’s interactions with the environment. As a result, it discusses how people engage with technology and how designers of those systems must consider people’s capabilities and limitations.

What are the benefits of Human Factors in Artificial Intelligence?

The advantage of human factors is that it advances technology to the point where human-machine interactions are effective and eventually pleasant!

                         “The best technology, if not usable by human beings, is the worst of technology.”

Incorporating human factors in the design process allows for creating technologies that perform well when humans engage with them, from “at least usable” to “at their best.”

And the more human factors you incorporate into the system’s architecture, the more you move the human-machine system from barely usable to optimal performance.

Business Executives Interact with AI

Through the integration of AI in how executives interact with AI, it is now possible for businesses to automate the entirety of decision-making processes and autonomously replace human involvement in the final decision.

Companies may harness the power of AI in the boardroom to analyze data, spot intricate patterns, and even obtain counsel on strategic matters. By providing new viewpoints and insights for consideration, this predictive technology can assist executives in managing the growing complexity of strategic choices, providing firms with a competitive advantage.

Executives still have the final word in decision-making processes that are enriched by AI and where computers offer advice and data. In executive-level meetings, Salesforce, for instance, employs its own AI tool, called Einstein, to assist leaders in making critical decisions. However, the visionary founder and CEO of Salesforce, Marc Benioff, claims that since they implemented AI, the company’s decision-making processes have completely transformed. Whether it be on the performance of various geographic areas, goods, or new business prospects, it has greatly reduced bias in meetings and decreased conversations that are motivated by personal or political agendas among senior management team members.

According to research, this human filter distinguishes firms’ AI-based decisions. Data study demonstrates that there isn’t a single common reaction from people to AI. Contrarily, one of our most unexpected discoveries is that people choose very differently, even when given the same AI inputs.

Additionally, these differences in AI-based decision-making directly impact companies’ bottom lines. For instance, some executives invest up to 18% more in significant strategic initiatives based on identical AI recommendations depending on their decision-making styles. Therefore, organizations can more effectively leverage AI in their strategic endeavors and overcome shortcomings in human judgment by understanding and utilizing the individual decision-making styles of leaders.

Where Does AI Leave Humanity?

Any task that requires regularly solving problems within established structures, methods, and knowledge is ideal for AI takeover. Automation is already being used to a greater extent in fields including customer service, travel arrangements, stock trading, real estate, and even apparel creation. As a result, researchers and analysts are paying close attention to how AI may affect the labor market in the future. Contrary to prior waves of automation that primarily impacted lower-educated, lower-wage people, many academics predict that AI will also influence well-educated, highly compensated “knowledge workers.”

It was mistaken to believe that it would take centuries or even decades for computers to catch up to the quick-witted human mind, even though we’re still a long way from having machines that can pass for people without a blink of an eye. Instead, the exponential growth of deep learning enables AI to communicate with us in a human-like manner, detect illnesses more accurately than a physician, and even deceive us shortly.

The assumption that human thought cannot advance quickly enough to keep up with technology underlies the idea of technological singularity, the point at which machines permanently surpass human intelligence. The limitations of human capability, however, are still unknown. We may only be at risk of lagging behind machines if we do not test ourselves on a large scale.

Most of humanity, except for a small fraction of people, has been forced to spend its time merely surviving. Most people don’t have the time or energy to engage in higher-order pursuits like research in the sciences, art, music, or philosophy. But as the human race struggles with impending obsolescence, we must consider those activities essential rather than frills. We have an unprecedented and pressing opportunity to identify the distinctive value humanity offers and develop the distinctively human skills that deliver that value, even as technology slowly but surely eliminates the repetitive tasks that most people have traditionally done to make a living.

Everyone will require creativity and critical thinking abilities in the age of AI because only humans can contribute to the table.

Consider the possibility that we decide we don’t care if the majority of people can thrive or even survive without those abilities. If that happens, a sizable portion of the populace will be written off as disposable. This would doom us to political and social unrest as people scramble to survive the economic and humanitarian catastrophe.

On the other hand, if we reconsider our beliefs about education and the economy from the perspective that everyone has special human abilities that deserve to be developed, we can preserve opportunities for everyone to earn a living and perhaps even uncover innovations in people and places we never expected.

Final Thoughts

Therefore, we can improve as humans while letting artificial intelligence get better at what it already is. We’ll continue to develop ground-breaking concepts like jazz music, graphic novels, self-driving vehicles, blockchain, 4D printing, and whatever follows AI in this way.

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